Do you have a passion for helping others? West Tennessee Legal Services, Inc. (“WTLS”) has an immediate opening for an intake staff member in our Jackson, Tennessee office. For over 50 years, WTLS has been filling gaps in the civil justice system that prevent low-income and marginalized communities from accessing legal representation in our 17-county service area. If you are looking for a job that truly makes a difference and offers great work-life balance, apply today!
POSITION DESCRIPTION: Our intake department is the first contact people make with WTLS. Intake staff interview people needing legal help to determine eligibility, gather case facts, identify legal problems, and screen for benefit eligibility. Duties include contemporaneous recording of activities and maintaining electronic files in WTLS’ case management system.
EDUCATION, EXPERIENCE, KNOWLEDGE: Below is the minimum level of education and/or experience needed to successfully accomplish the essential duties of this job.
- A high school diploma or GED, plus
- Paralegal certification from a college or technical school, or
- Associate degree, or
- 1 year of related experience, and
- Ability to work independently;
- Ability to competently use technology, including Microsoft Word, Excel, PowerPoint, and Adobe Professional;
- Demonstrated experience working with the public;
- Excellent interpersonal, listening, oral, and written communication skills;
- Demonstrated ability to handle a demanding workload; and
- Ability to work collaboratively, both within WTLS and with community partners.
SALARY & BENEFITS: DOE. Excellent benefits package, including low-cost health insurance; free dental, vision, long-term disability, and life insurance; 401k with employer match; generous personal and sick leave; most federal holidays and week off between Christmas and New Year; hybrid/remote work schedule available after 90-day probationary period; gym membership reimbursement; generous paid parental leave. Great, supportive co-workers.
HOW TO APPLY: Send cover letter, resume, writing sample, and references to: Hiring Committee, West Tennessee Legal Services, Inc., 210 West Main Street, Jackson, TN 38301, or email Tricia@wtls.org. Interviews scheduled on a rolling basis. Position open until filled. Due to the expected number of applicants, inquiries are not accepted. Only those selected for interviews will be notified. West Tennessee Legal Services is an equal opportunity employer. Women, minorities, and persons with disabilities are encouraged to apply.